At Phoenix, servicing isn’t an afterthought.
It’s a core part of how we deliver a seamless borrower experience and reliable lender support. From day one, we’ve built our operations to ensure SBA and USDA loans are managed with clarity, compliance, and consistency.
End-to-End Servicing. Fully Integrated.
As a lender service provider (LSP), Phoenix manages every servicing function from onboarding through payoff, providing borrowers with a consistent point of contact and giving our banking partners peace of mind.
All servicing activity flows through bank-owned accounts, ensuring full transparency and alignment with institutional compliance standards.
Our Comprehensive Servicing Includes:
- Loan onboarding & welcome support
- Payment processing & collections
- Ongoing borrower communications
- Construction draw management
- Investor & participation reporting
- Property tax and insurance tracking
- UCC filing and continuation
- Regulatory & program-specific reporting
Transparent Processes. Consistent Results.
Whether you’re a borrower making monthly payments or a lending partner tracking loan performance, Phoenix delivers timely communication, detailed reporting, and operational reliability.
We maintain strong internal controls and proactively monitor every step of the process, from disbursements and remittances to escrow and reporting. The result? Confidence at every level.
People-First Servicing. Backed by Experience.
Behind every file is a real person, and behind every phone call, a specialist who knows your loan.
Our team brings decades of SBA and USDA servicing experience and approaches every relationship with professionalism and personal care. Borrowers get accessible, responsive support. Lenders get a partner who understands regulatory complexity and execution risk, and knows how to manage both.
“We don’t just service the loans, we service the relationship.”
— Glenda Fitzpatrick, EVP, Chief Operations Officer
Designed to scale with you.
Phoenix was built with long-term growth in mind. We designed our servicing infrastructure to handle volume without losing precision. As your loan portfolio grows, whether you’re a borrower or a banking partner, our operations scale to support it.
Ready to learn more?